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When things go wrong

24 Sep 2024
9:00am
24a St John Street, EC1M 4AY London
Read: 9 min
When things go wrong: Managing reputation in times of crisis


From global pandemics to financial misconduct, cyber-attacks, hostile takeovers, regulatory violation, and wayward CEOs. Crises come in all shapes and sizes.

In this event, we’ll examine the widespread crises impacting the reputations at firm and industry level for asset management. This event is for anyone working in marketing/comms across asset management, and will cover:

  • Types of crises that impact reputation
  • The role of marketing and comms in reputation management
  • Best practices for mitigating crisis
  • Upcoming regulatory changes specific to asset management

Navigating crises is becoming more challenging especially amongst financial services firms, exacerbated by a 24/7 news cycles, evolving regulations, turbulent economic disruption and growing public pressure.

But regardless of the shape or size of a crisis, the reputational fall out when things go wrong can be significant and multifaceted. From Crispin Odey to DWS greenwashing and the Woodford Equity Income collapse, asset management has had its fair share of crises.

With reputational fall out ranging from diminished trust and credibility to regulatory sanctions, loss of licence and bankruptcy, how can firms, prepare, mitigate and recover reputation in times of crisis?

**

This event is in partnership with The Financial Services Forum, chaired by Lansons/Team Farner Director + Asset Management Lead, David Masters. Co-host of the (mis)Conduct, Money & Reputation Podcast. 

Madison Marriage leads special investigations at the Financial Times, uncovering misconduct and abuse of power across business, politics, and beyond. Madison's award-winning work includes the ground breaking investigations into Crispin Odey and the Presidents Club.

Madison Marriage
Madison Marriage
Special Investigations Editor at The Financial Times

Jayne is part of RBC Global Asset Management’s Leadership Committee and responsible for marketing to institutional and intermediary audiences globally for RBC GAM (which includes BlueBay), and for communications across EMEA APAC.

Jayne Fieldhouse
Jayne Fieldhouse
Managing Director, Head of Global Institutional Marketing at RBC Global Asset Management

Neil is a regulatory compliance partner who focuses on counselling fund managers, investment advisers, brokers, trading firms, and trading venues on operational, commercial and regulatory issues, regularly addressing UK FCA and EU authorisation and compliance issues.

Neil Robson 750x1000
Neil Robson
Katten, Lawyer + Partner

Specialising in capital markets, asset and wealth management, David has over 30+ years of experience in advising boards and senior management on reputation and corporate communication.

David Masters 750x1000
David Masters (Chair)
Lansons/Team Farner, Asset Management Lead

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